Struck by falling box, shopper wins compensation

Our client is married with two young children. One day she dropped her children at school and arranged to meet a girlfriend at the local shopping centre for some “retail therapy”. They entered a kitchen shop at the centre, hoping to purchase some saucepans.

As our client was bent over with her girlfriend looking at the saucepan range, without warning a box fell down from above striking our client on her arm. The box had fallen over two metres and weighed about 3.5 kgs. Our client was dazed and in severe pain. Her girlfriend assisted her and had the good sense to use her phone to take a photo of where the box had fallen from. Unfortunately, when the shop assistants had stacked the shelving, they had over stacked the shelf. The box had been resting precariously and was an accident just waiting to happen.

Following the accident, our client was taken to the local medical centre at the shopping centre. She was then taken by ambulance to hospital. She was treated in Accident and Emergency with painkilling injections. She was x-rayed and eventually was released to her home.

Resting at home for a few days, our client was still in considerable pain, so she attended her local GP. She was treated with further pain medication and her arm was placed in a sling for several weeks. Her doctor ordered a physiotherapy program and eventually, she was able to discard the sling. Because of ongoing pain in her arm and hand together with numbness in her wrist, her GP referred her to an orthopaedic specialist. As a precaution, she underwent a CT scan of her neck which fortunately did not reveal any disc damage. She has now been left with numbness in her fingers, wrist and arm and she has aggravated problems in her back.

Not knowing her rights, she turned to the experts in public liability claims here at Taylor & Scott Public Liability Lawyers.


Having contacted Taylor & Scott Public Liability Lawyers, we offered a face to face case assessment with our client. At this meeting, our expert litigation lawyer gave advice and explained that on the facts as stated, our client had a good public liability claim. He carefully explained how the public liability claim would be run, including Taylor & Scott’s no-win/no-fee pay arrangement which meant that our client would only pay Taylor & Scott costs if and when she won her case.

Simon Meigan, Partner and Accredited Specialist in Personal Injury and expert in public liability claims, ran the case. He arranged to obtain all of his client’s medical records and then arranged for an independent orthopaedic specialist to examine his client and prepare a very detailed medico-legal report. Once Simon had gathered all of the supporting documentation, he launched a public liability claim under the Civil Liability Act in the District Court of NSW.


We are pleased to report that Simon was able to secure a very satisfactory settlement for his client of her public liability claim. This settlement avoided the necessity of his client having to give evidence in court and gave her certainty as to the precise amount of compensation she would receive.


If you, a member of your family or someone you know is injured in a public place such as a shopping centre, you may have a public liability claim. Taylor & Scott Public Liability Lawyers offer to all of our clients injured in a public place a free face to face case assessment.  If we believe you have a viable claim, we will offer to run your case on a no-win/no-pay basis, meaning you don’t pay Taylor & Scott any costs whatsoever unless and until you win your case. Our team of litigation experts have been assisting injured people here in NSW for more than 100 years.

Please contact Taylor & Scott Public Liability Lawyers by phoning 1800 600 664 or email us at    Our expert public liability lawyers will do everything they can to ensure that you receive maximum compensation for your injuries and disabilities.


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